Work

-
Laya Healthcare

Laya Healthcare

Shaping the customer experience with a flagship walk-in clinic

Laya set out to transform their Limerick Health & Wellbeing Clinic into a best-in-class, consultant-led facility—a space that blends brand presence with clinical excellence. To bring this vision to life, we first immersed ourselves in the heart of Laya’s services—diagnostics, urgent care, and screening—ensuring every touchpoint reflected their promise: “”Looking after You Always.””

Through deep discovery and global healthcare design insights, we crafted a seamless customer journey—split into two cohesive spaces: urgent care below, wellbeing above. Softening the clinical edge, we introduced warm materials, feature lighting, and digital engagement, creating an environment that feels both calming and cutting-edge. Every detail—from wayfinding to branding—was designed with intent, setting a new benchmark for the future of Laya clinics.